Job description
We offer a holistic solution, with both the property owners’ and guests’ benefits in mind. As our company continues to grow, we are looking for Customer Support Representatives proficient in English. The position is based in our Bansko office and involves day, evening and nights shifts.
Requirements:
Other features that would help a lot:
• Degree in a relevant subject, preferably Tourism
• Experience in guests service by phone and e-mail
• Knowledge of holiday rental business and platforms (AirBnB, Booking, TripAdvisor, Homeaway, Expedia etc)
Your key skills & qualities:
• English independent user
• Customer centric service approach
• Highly organized, with attention to detail
• Responsible and mature personality
• Sense of humor is highly appreciated
Work conditions:
We offer diversity - Join our lovely team and be part of a thrilling industry that never stands still
• Team events - Get ready for exciting outings, travelling and parting!
• Office in the city centre of Bansko - amazing office with many people from all over the world.
• Salary is progressing based on your length of service with the company and your ability to work independently
Responsibilities:
• Maintain guests inquiries, bookings, arrival and departure time
• Provide a smooth resolution to guest queries and issues during their stay
• Assist guests with any maintenance issues
• Coordinate with Housekeeping team and maintenance team
• Monitor and maintain received reservations
• Support the guests directly over the phone or in written
• Apply company standards for dealing with guests and property portfolio
About company
0-20 employees
Bansko