Job description
As our company continues to grow, we are looking for Evening and Night Customer Support Representatives proficient in English. The position is based in our Bansko office and involves evening and nights shifts.
Requirements:
Your key skills & qualities:
• English independent user
• Customer centric service approach
• Highly organized, with attention to detail
• Responsible and mature personality
• Sense of humor is highly appreciated
Other features that would help a lot:
• Degree in a relevant subject, preferably Tourism
• Experience in guests service by phone and e-mail
• Knowledge of holiday rental business and platforms (AirBnB, Booking, TripAdvisor, Homeaway, Expedia etc)
Work conditions:
We offer a diverse and dynamic work environment—join our fantastic team and be part of an ever-evolving industry.
• Team Events: Enjoy exciting outings, travel opportunities, and celebrations!
• Central Bansko Office: Work in a vibrant office located in the heart of Bansko, surrounded by a diverse international team.
If you’re ready to make an impact in the short-term rental market and contribute to the success of our growing portfolio, we’d love to hear from you!
Responsibilities:
• Maintain guests inquiries, bookings, arrival and departure time
• Provide a smooth resolution to guest queries and issues during their stay
• Assist guests with any maintenance issues
• Coordinate with Housekeeping team and maintenance team
• Monitor and maintain received reservations at night
• Support the guests directly over the phone or in written
• Apply company standards for dealing with guests and property portfolio
About company
0-20 employees
Bansko